Terms and Conditions

This page (together with our Privacy Policy and our Terms of Use) tells you information about us and the legal terms and conditions (Sale Terms) on which we sell any of the products (Products) listed on our website (site) to you. 

 

These Sale Terms will apply to any contract between us for the sale of Vouchers and /or Products to you. Please read these Sale Terms carefully and make sure that you understand them, before ordering any Vouchers and/or Products from our site.  We may amend these Sale Terms from time to time. Every time you wish to order Vouchers and/or Products, please check these Sale Terms to ensure you understand the terms which will apply at that time. Please note that before placing an order you will be asked to agree to the current Sale Terms.

 

Please click on the button marked "I Accept" during the order process if you accept the Sale Terms. If you refuse to accept these Sale Terms, you will not be able to order any Vouchers and/or Products from our site. You should print a copy of these Sale Terms for future reference.  We will not file a copy of the contract between us. 

 

INFORMATION ABOUT US

 

The website at sanctuary.com and sanctuary.co.uk (site), is operated by PZ Cussons Beauty LLP.  We are a Limited Liability Partnership registered in England and Wales under company number OC364213 and have our registered address at 14 Upper St. Martin's Lane, Covent Garden, London,WC2H 9FB. 

 

ORDERS

 

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

 

After you place an order for Products, we will confirm that your order has been accepted by sending an email to the email address you provide on your registration form (Acceptance Email). The Acceptance Email brings into existence a legally binding agreement between us. 

 

Whilst every effort is made to ensure that any amendments requested to orders after they have been placed are carried out, we cannot guarantee this.

 

PRICING AND AVAILABILITY

 

We take great care to ensure that prices are accurate, although all prices are subject to change prior to the agreement between us being formed. 

 

It is always possible that, despite our reasonable efforts, some of the Vouchers and/or Products on our site may be incorrectly priced. If we discover an error in the price of the Vouchers and/or Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If you are shopping using the list 'My Account', the prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the shopping list and it is added to your current basket. 

 

All prices include VAT where appropriate. 

 

PRODUCTS

 

You may only order a maximum of 3 items of each Product in any one transaction, or if specifically stated in a promotion a lower amount, at our discretion. Anyone wishing to order over 3 items of each Products should contact 0844 875 8445. Please note that promotional offers (such as 3 for 2 or free delivery) do not apply to these telephone orders.

 

The images of the Products and packaging on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. The Products including the packaging you receive may vary slightly from those images. 

 

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is  available and we will not process your order if the Product is unavailable. 

 

Promotions that you may see in Boots The Chemist do not apply to thesanctuary.co.uk or sanctuary.com and vice versa.

 

DELIVERY

 

At the time of purchase you will be given the choice of standard or express delivery.

 

Standard delivery will be via royal mail and we aim to deliver within 3 – 5 working days from the date of your order.  Express delivery will be via Royal Mail and we aim to deliver the next working day following your order. We will endeavour to dispatch all Products out on the same day if the order was placed before 1pm. This only applies on normal business days, i.e. Monday-Friday excluding Bank Holidays. For guaranteed Christmas Delivery please order before noon 14th December 2016.

 

If we are unable to meet the estimated delivery date because of an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks) we will contact you with a revised estimated delivery date. 

 

Delivery will be completed when we deliver the Products to the address you gave to us. The Products will be your responsibility from completion of delivery.

 

NO INTERNATIONAL DELIVERY

 

Unfortunately, we do not deliver to addresses or accept orders from consumers whose address is outside the UK. Good news! We now deliver to the Channel Islands.

 

HOW TO PAY

 

You can only pay for Products using a debit card or credit card. 

All credit and debit card payments will be subject to validation checks and authorisation by the card issuer. Payment will be debited to your account before dispatch of your purchase.  

 

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 

 

RETURNS/REFUNDS

 

PRODUCTS 

 

We hope that you love your order. However, if for any reason you are not entirely satisfied, you may return any Product in its original condition for a full refund within 14 working days from delivery.  

 

If you have not received your order then please email our returns department here: www.sanctuary.com/contact-us.

You are able to cancel your order for a full automatic refund up until the order has reached the warehouse, which will show in your order history as "In Warehouse Status".  If you decide you would like to cancel your order after your order has reached the warehouse then you will have to follow the returns process www.sanctuary.com/returns to get a full refund.  

 

If the Products you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please email our returns department using this form www.sanctuary.com/returns. Would we be able to amend and advise we will refund or replace if we can have photographs of the damage incurred.

 

If you have changed your mind and are unable to cancel your order, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the Products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the Products, in the unlikely event that we do not receive the returned parcel.

 

We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which we received the returned Products.

 

We will refund you on the credit card or debit card used by you to pay.

 

This policy is only applicable to Products purchased made online; we are unable to process returns for purchases made within any of our spas or retail locations.  Any purchases made online cannot be returned/refunded.

 

OUR LIABILITY 

 

We only supply the Products for individual and private use. You agree not to use the Products you have ordered for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Sale Terms that is caused by an event outside our control (including but not limited to strikes, floods, natural disasters, terrorist attacks and failure of public or private telecommunications networks).

 

We do not in any way exclude or limit our liability for:

 

(a) Death or personal injury caused by our negligence;

(b) Fraud or fraudulent misrepresentation;

(c) Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); 

(d) Any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) Defective products under the Consumer Protection Act 1987.

 

COMMUNICATIONS BETWEEN US

 

If you wish to contact us in writing (which includes email), or if any clause in these Sale Terms requires you to give us notice in writing, you can send this to us by e-mail for queries or notices relating to Products at products.uk@sanctuary.com. We will confirm receipt of this by contacting you in writing, normally by e-mail. 

 

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

 

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under these Sales Terms to another organisation, but this will not affect your rights or our obligations under these Sale Terms. 

 

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. 

 

Each of the paragraphs of these Sale Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

 

If we fail to insist that you perform any of your obligations under these Sale Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

 

These Sale Terms are governed by English law. This means the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. 


Promotions

Superfan Sunday - Save 1/3 on selected favourites on sanctuary.com

Offer valid 13th August 2017 – 15th August 2017. Subject to availability, whilst stocks last. Only applicable to selected Sanctuary Spa Products only. Please note further discount does not apply to products already on special promotional price offer. Cannot be used in conjunction with any other offer or discount code.  We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

20% Off on sanctuary.com for Glossybox Recipients

Offer valid 1st June 2017 – 1st July 2017. Subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Products only. Enter code GLOSSY20 at checkout to redeem the offer. Code can only be used on skincare, bodycare or gifts. Cannot be used in conjunction with any other offer, please note this offer excludes ‘Take Me Away’ Summer Bag. One code per transaction.  We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

Free Shipping

Offer valid until June 30th 2017. Only applicable to Sanctuary Spa Products only. Enter code BREAKTIME at checkout to redeem the offer. Code can only be used on all purchases on sanctuary. Cannot be used in conjunction with any other offer. One code per transaction. Offer applies only to standard shipping, offer does not include free next day delivery.  We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

Free Charcoal Bubble Sheet Mask when you spend £10

Offer valid until May 3rd 2017. Subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Products only. Enter code BUBBLES at checkout to redeem the offer. Code can only be used on skincare, bodycare or gifts. Cannot be used in conjunction with any other offer. One code per transaction. We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

25% off sanctuary.com for Woman & Home Readers

Offer valid from 1st April  2017 until 31st May  2017. Subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Products only. Enter code WHMAG25 at checkout to redeem the offer. Code can only be used on skincare, bodycare or gifts. Offer only applicable to Woman & Home Magazine readers. Cannot be used in conjunction with any other promotional or bundle offer on site. One code per transaction.  We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

20% Off on sanctuary.com for Good Housekeeping Beauty Box Recipients

Offer valid 1st April 2016 – 1st June 2016. Subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Products only. Enter code GOODHOUSE20 at checkout to redeem the offer. Code can only be used on skincare, bodycare or gifts. Cannot be used in conjunction with any other offer, please note this offer excludes ‘Take Me Away’ Summer Bag. One code per transaction.  We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

£3 off full size Ultimate Salt Scrub

Offer valid from 1st April 2017 - 31st August 2017. Code can only be used once on Sanctuary Ultimate Salt Scrub 650g. Subject to availability, whilst stocks last. Enter code ‘SALT’ at checkout to redeem the offer. Cannot be used in conjunction with any other offer, one item per code, one code per transaction. We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

Wellbeing of Women

Sanctuary Spa is proud to be working with Wellbeing of Women and until the end of February 2016 (29th). Sanctuary will donate £10 with the purchase of every Warming Detox Wash & 5 minute Thermal Detox Mask on sanctuary.com to support a womb cancer research project. Donation sum capped at £12,000. Promotion only available on sanctuary.com. Registered charity no: England & Wales 239281. Scotland SCO42856

Candle Bar - A personalised gift set for £10

Individual cost of votive candles are £5. Individual cost of empty gift box is £5. Offer is only applicable when the basket contains a selection of 3 votive candles and one empty gift box. The offer will qualify for gift sets up to a multiple of 5 in one transaction. If purchasing multiple gift sets, the quantity of gift boxes must be increased accordingly in order for the offer to apply. Please note when purchasing multiple gift sets that votive candles are placed inside gift boxes at random and it is not possible to select the order of candles to place in each gift box. Offer is subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Products only. Cannot be used in conjunction with any other offer. We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

YOU Beauty Box Magazine Offer

Offer valid until 1st October 2016. Subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Products only. Enter code EDITORS25 at checkout to redeem the offer. Code can only be used on skincare, bodycare or gifts. Cannot be used in conjunction with any other offer, please note this offer excludes Summer Beach Bag, With Love Gift & Brimming Full of Happiness Free Product with Purchase. One code per transaction.  We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com


Time Inc Rewards

Offer valid from 18 September 2017 until 13th November 2017. Subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Products only. Enter code REWARDME25 at checkout to redeem the offer. Code can only be used on skincare, bodycare or gifts. Please note that further discount will not apply to items that are already on price promotion. Offer only applicable to Time Inc Rewards customers. Cannot be used in conjunction with any other offer. One code per transaction.  We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com


YOU Beauty Box Advent Calendar Offer

Offer valid from 1st October 2016 until January 31st 2017. Subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Skincare products only. Enter code YOUSKIN at checkout to redeem 20% off skincare products. Code can only be used on skincare. Cannot be used in conjunction with any other offer. One code per transaction. We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

3 For 2 on Christmas Gifts

Offer valid until 25th December 2016. Subject to availability, whilst stocks last. Enter code JOLLY at checkout and the cheapest item in your basket becomes free. Code can only be used when shopping our 2016 Christmas gift range. Please note the offer does not include The Let Go Days of Christmas Advent Calendar. Cannot be used in conjunction with any other offer. Please note that Make A Wish Star Gift is not included in the 3 for 2 offer when reduced in price. One code per customer. We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com


Buy one get one free on Christmas Gifts

Offer valid from 26th December 2016 until 31st January 2016. Subject to availability, whilst stocks last. When you have two Christmas gifts in your basket, enter code TREATS at checkout and the cheapest item in your basket becomes free. Code can only be used when shopping our 2016 Christmas gift range. Please note the offer does not include 'Make A Wish' gift. Cannot be used in conjunction with any other offer. One code per customer. We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com

Make A Wish 'Sanctuary Gift of Time' Competition – Prize Draw Terms & Conditions:

1. This prize draw (the “Sanctuary Gift of Time”) is organised by Sanctuary (the “Promoter”), part of the PZ Cussons Beauty group located at: 14 Upper St Martin's Ln, London WC2H 9FB, United Kingdom.

2. To participate in this Competition, entrants must meet the following requirements (the “Eligibility Criteria”): (a) Entrants must be aged 18 years or over at the time of entry. (b) Entrants must be residents of the UK, Channel Islands or the Republic of Ireland. Proof of eligibility must be provided upon request. By entering the Promotion you are deemed to accept and be bound by these terms and conditions.

3. The Promotion is open to everyone that fulfils the Eligibility Criteria but it excludes employees and agents of (a) the Promoter or (b) any company connected with the production or distribution of this Promotion including The Boots Company Plc, as well as their relatives or members of their family or household. Only one entry is permitted per person.

4. The Promotion will start at 07:00 1st September 2016 the closing time/date for the Promotion is midnight 31st March 2016 (the “Closing Date”) by which time all coupons, both Star Prizes and discounts must be redeemed. The details of the Competition form part of these Terms. Entrants should retain a copy of these Terms for reference. Any invalid entry or breach of these Terms result in a prize being forfeited.

How to Enter

5. With every Sanctuary Make a Wish gift purchase you will have the chance to be one of twenty (20) people that will win one of our ‘Star’ prizes: a coupon that is redeemable with us to help you to obtain an hour’s help towards your chores or cleaning every week for a year; everyone else will win a ‘runners-up’ discount coupon.

6. Should you win a Star prize coupon – you must email us at: customerservices@pzcussonsbeauty.com which will also confirm that you accept these terms and conditions. (a) Your name; (b) Your age; (c) Your email address.

7. Failure by the winner to accept the prize in the manner specified by the Closing Date of the Promoter’s email will make any claim invalid and the Promoter will then select another winner (again selected randomly) from all remaining eligible entries who will be contacted as above.

The Star Prize

8. Each Star Prize will provide (unskilled) help to a value of £11.50 for one hour per week, for a year, up to an aggregate total of £600.00, provided at whatever pro rata frequency (weekly, bi-weekly or monthly) suits each winner. If a winner already has help with chores or cleaning then Sanctuary will pay £600 towards that cost. If the winner does not then we will help the winner procure someone to assist.

9. You accept that any services provided to you by means of the Star Prize are not provided by Sanctuary (or the PZ Cussons group) but are engaged by you directly and that you bear all risk and liability in relation to them, and agree that you will hold appropriate insurance and that you will not hold Sanctuary (or the PZ Cussons group) liable in case of loss or damage caused by the person or company engaged to fulfil your chores.

10. The Prize is not transferable, may not be re-sold, is subject to availability and no cash or other alternatives will be offered. The Promoter reserves the right in their reasonable discretion to substitute the prize with a prize or item of equal value.

11. In consideration of being awarded a Star Prize the winner may be required by the Promoter to take part in publicity related to the subject of the Competition and confirms that they will take part in such publicity. Such publicity may include, without limitation, use of the entrant’s name, photograph (which they will provide on request) and statements made by the entrants concerning the Competition and/or the Prize. You now provide the Promoter with a right and licence to use the entry on the Promoter’s website, and throughout Promoter’s social media channels.

The Runners-Up Prize

12. The Runners-up coupons are a discount of £3.00 to any full-price Sanctuary Luxury Bath Float from 1st September 2016 to 31st March 2017. Each coupon can only be used once on any full price Sanctuary Luxury Bath Float. You cannot use more than one coupon on the same item. Coupon must be presented with purchase and will be applied at checkout. Subject to availability in selected stores. Coupon cannot be used online or via in-store ordering. Not to be used in conjunction with any other offer or discount. No cash alternative. Photocopies not accepted, coupon is non-transferable and cannot be redeemed after purchase. This coupon can only be used in participating Boots stores. Please contact your lcoal store to find out more information.

Generally

13. To the fullest extent permitted by law, the Promoter, the Boots Company Plc and PZ Cussons Beauty, including its officers, directors, employees, shareholders or agents, hereby exclude all warranties, representations, covenants and liabilities (whether express or implied) relating to this Promotion and/or the prize.

14. These terms and conditions are subject to the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.

Sanctuary Golden Ticket Surprises - Terms & Conditions

1. This Golden Ticket surprises competition (different to the Make a Wish “Sanctuary Gift of Time” competition) is organised by Sanctuary (the “Promoter”), part of the PZ Cussons Beauty group located at: 14 Upper St Martin's Ln, London WC2H 9FB, United Kingdom.

2. To participate in this giveaway, entrants must meet the following requirements (the “Eligibility Criteria”): (a) Entrants must be aged 18 years or over at the time of entry. (b) Entrants must be residents of the UK or Channel Islands. Proof of eligibility must be provided upon request. By entering the Promotion you are deemed to accept and be bound by these terms and conditions.

3. The giveaway is open to everyone that finds a Sanctuary Golden Ticket surprise ((different to the Golden Ticket found within Make a Wish gifts in relation to the “Sanctuary Gift of Time” competition) that fulfils the Eligibility Criteria but it excludes employees and agents of (a) the Promoter or (b) any company connected with the production or distribution of this Promotion including The Boots Company Plc, as well as their relatives or members of their family or household. Only one entry is permitted per person.

4. The Promotion will start at 07:00 1st November  2016 the closing time/date for the Promotion is 23:59 on 24th December 2016  (the “Closing Date”) by which time all Golden Ticket prizes must be redeemed. The details of the Competition form part of these Terms. Entrants should retain a copy of these Terms for reference. Any invalid entry or breach of these Terms result in a prize being forfeited.

How to Enter

5. Sanctuary Golden Tickets are hidden around the UK, every ticket has a surprise prize associated with it

6. Should you find a Sanctuary Golden Ticket – you must share a photo of the ticket, ensuring the unique winner code is visible, with us on our Facebook, Twitter or Instagram channels – www.facebook.com/SanctuarySpaHQ/ or @SanctuarySpa on Twitter & Instagram - which will also confirm that you accept these terms and conditions.

7. Failure by the finder to redeem the prize in the manner specified by the Closing Date on the ticket will make the claim invalid

Golden Ticket Surprise Prizes

8. Each ticket is associated to a prize ranging from a Sanctuary gift up to hired cleaning services (value to be confirmed with individual winner after redemption dependant on local services).

9. You accept that any services provided to you by means of the Golden Ticket Prize are not provided by Sanctuary (or the PZ Cussons group) but are engaged by you directly and that you bear all risk and liability in relation to them, and agree that you will hold appropriate insurance and that you will not hold Sanctuary (or the PZ Cussons group) liable in case of loss or damage caused by the person or company engaged to fulfil your chores.

10. The Prize is not transferable, may not be re-sold, is subject to availability and no cash or other alternatives will be offered. The Promoter reserves the right in their reasonable discretion to substitute the prize with a prize or item of equal value.

11. In consideration of being awarded a Golden Ticket Prize the winner may be required by the Promoter to take part in publicity related to the subject of the competition and confirms that they will take part in such publicity. Such publicity may include, without limitation, use of the entrant’s name, photograph (which they will provide on request) and statements made by the entrants concerning the Competition and/or the Prize. You now provide the Promoter with a right and licence to use the entry on the Promoter’s website, and throughout Promoter’s social media channels.

Generally

12 To the fullest extent permitted by law, the Promoter and PZ Cussons Beauty, including its officers, directors, employees, shareholders or agents, hereby exclude all warranties, representations, covenants and liabilities (whether express or implied) relating to this Promotion and/or the prizes.

13. These terms and conditions are subject to the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.

 

Offer valid 1st April 2016 – 1st June 2016. Subject to availability, whilst stocks last. Only applicable to Sanctuary Spa Products only. Enter code GOODHOUSE20 at checkout to redeem the offer. Code can only be used on skincare, bodycare or gifts. Cannot be used in conjunction with any other offer, please note this offer excludes ‘Take Me Away’ Summer Bag. One code per transaction.  We reserve the right to cancel/vary this offer without notice. Offer only applicable online at sanctuary.com