Privacy & Cookies

This policy sets out how we use and protect any personal information that you give us when you use this website.  If you have any questions about this policy or do not agree with it, please contact our customer services department at info.us@sanctuary.com, or on 800-366-6383 or 661-775-6900 before using this website.

We may change this policy from time to time by updating this page.  You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 20 March 2013.

WHAT INFORMATION DO WE COLLECT?

In general, you can use this website without giving us any information. However, in the future as the site evolves, additional services may be available if we have certain information about you. We may ask you to provide the following information: your name, contact and billing information, transaction and credit card information; and information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

Currently we are only collecting email addresses to include you in our email news letters. In the future, however, we may collect additional information. In this case, we may use this information to provide you with a better service, and in particular for the following reasons:

  • fulfilling any orders for our goods which you make;
  • internal record keeping;
  • to improve our products and services;
  • to follow up if you have purchased goods from our website as part of our customer care procedures;
  • to contact you for market research purposes.

We may contact you by e-mail, phone, fax or mail.

DIRECT MARKETING

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. We may send you such information by mail, telephone or fax.  When you provide us with information, you will be given the option to let us know that you want your information to be used for these direct marketing purposes. If you do not request this option, we will not send you any direct marketing.

You can change your mind at any time by contacting our data protection compliance officer at info.us@sanctuary.com.

EMAIL MARKETING

We would also like to provide you with the information above by email.     When you provide us with information, you will be given the option to let us know that you want your information to be used for these email marketing purposes.  If you do not request this option, we will not send you any email marketing. If you decide at any time that you no longer wish to receive marketing emails from us, please contact our data protection compliance officer at info.us@sanctuary.com.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible.  We will correct or update any information as soon as possible.

WHOM DO WE SHARE THIS INFORMATION WITH?

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than our subsidiaries, our parent company or a purchaser or potential purchaser of our business unless we have your permission or are required by law.  We may release your personal information to our authorised direct marketing or other agents unless you tell us that you do not wish this to happen.

This process may include sending personal information to other countries, whose data protection laws may not be as extensive as in the United States of America.  However, we will take appropriate steps to ensure the same level of protection for the processing carried out in these countries as within the United States of America.

HOW TO GET COPIES OF OR AMEND THE INFORMATION WE HAVE COLLECTED

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  If you would like a copy of the information held on you please contact our data protection compliance officer at info.us@sanctuary.com.

If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible.  We will correct or update any information as soon as possible.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line. We use encryption when collecting or transferring sensitive data such as credit card information.

COOKIES

We use cookies for certain areas of our website. Cookies are files that store information on your hard drive or browser that means that our website can recognise that you have visited our website before. They make it easier for you to maintain your preferences on the website, and by seeing how you use the website, we can tailor the website around your preferences and measure usability of the website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer.  On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may prevent you from taking full advantage of the website.